Frequently Asked Questions

Welcome to the Vinvah.com Help Center. Below are answers to the most common questions our customers ask.

If you need more assistance, feel free to contact us anytime at support@vinvah.com.

How long does shipping take?

Shipping typically takes 7–15 business days, depending on your location.
Some items may arrive earlier or in separate packages.

How do I track my order?

Once your order ships, you will receive a tracking number by email.

You can use it to track your package through our Order Tracking page.

Which countries do you deliver to?

We ship worldwide, including the USA, UK, Canada, Australia, and over 50 other countries.

What if my order arrives damaged or wrong?

No worries — we offer free replacements for:

  • Damaged items
  • Defective products
  • Wrong items received

Just email us with photos at
support@vinvah.com

Can I cancel or change my order?

You can cancel your order within 6 hours of placing it.
After that, it may have already entered processing.

Do you offer returns or refunds?

Yes, we offer a 30-day return or replacement policy for eligible items.
Check our Return & Refund Policy for full details.

Are my payments secure?

Absolutely. Vinvah.com uses SSL encryption and trusted payment processors like:
✔ PayPal
✔ Visa
✔ Mastercard
✔ Apple Pay
✔ Google Pay
✔ Shop Pay

Your data is always protected.

Why is my order arriving in multiple packages?

To speed up delivery, we sometimes ship items separately based on availability.

What if I entered the wrong address?

If your order hasn’t shipped yet, contact us immediately.
Once shipped, we cannot revise the address

How do I contact customer support?

You can reach us anytime at:
support@vinvah.com